Claims will fall under the following categories: (1) Lost order, (2) Damaged merchandise, (3) Shortage on order, (4) Defective merchandise, (5) Wrong item sent, (6) Manufacturer's Guarantee defect.

WHAT IF I HAVE A CLAIM?

BHB makes a supreme effort to see that your orders are shipped correctly and that they reach you safely. Every order shipped from BHB is double-checked for accuracy. If a customer places a claim for a shortage on an order, we take special care that it will not happen again. The customer's account is flagged. Each order placed by a flagged account must be double-checked by a supervisor before it is packed and shipped. BHB's quality control procedure is one of the most stringent in the industry. In addition to retaining overseas inspectors, each shipment is spot-checked on arrival. If excessive defects or a problem is found, the entire shipment is individually inspected and imperfects removed. Items are again randomly inspected on the order filling line.

BHB seeks the best value, which takes into account price as well as quality. We believe we offer the best quality for the lowest possible price. However, quality is subjective and viewed differently by each person. What appears to be a flaw to one person may be viewed as a natural mark of beauty to another. From time to time, claims may also arise because spot-checking cannot assure that 100% of flawed merchandise is removed.

BHB uses styrofoam pellets as cushioning material when packing your order. These pellets are much more costly than shredded newsprint, which is commonly used. The pellets do not compact, and therefore offer more protection. They are much lighter than shredded paper thereby saving you shipping costs. To recycle the pellets, look in your local phone directory for recycling companies.

Despite all of these precautions, claims do arise. BHB's adjustment and return policy is truly very simple. We want to protect you and make you feel comfortable - and make certain you get what you pay for. We have established some requirements to make our policies and programs workable.