If you receive an order from BHB and find it has not been filled completely:

1.       Check your invoice. See if the item you order was out of stock and that it was not charged to your account. If the item does not appear on your invoice, be sure to advise the Customer Support when you call or write.

2.       Thoroughly check the cartons and packing. Small items may be under the packing material. Upon receipt, check the condition of the cartons. If there is a shortage due to tampering, a claim must be placed with the carrier. Follow the same procedure as if there is damage.

3.       If there is no tampering and an actual shortage exists, contact BHB's Customer Support department. We'll need to know the invoice number, number of cartons received, the missing item number, and whether you prefer credit or a replacement.

4.       BHB will investigate the shortage. When the item is confirmed as not shipped, it will be shipped or credit will be issued to your account, whichever you prefer.

5.       If after investigating your shipment  indicates all items were shipped, we will advise you.