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Shipping
and Handling
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BHB's Shipping and Handling
Policy
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What is your return policy?
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How much will my shipping
and handling costs be?
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What does BHB mean by, "May
require additional shipping and handling?"
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Can I use a Post Office Box
to receive my orders?
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How long will it take my
order to arrive after leaving BHB?
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How can I have an order
rush-shipped?
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Why are there higher
shipping and handling rates for the
different zones?
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Can I track my orders?
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I'm Canadian, why is my
shipping and handling 45%, when Zone 8
shipping and handling is 27%?
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Why are Alaska, Hawaii,
Puerto Rico, the Virgin Islands, and Guam
paying higher rates?
Product
and Printed material
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What tunes do your musical
items play?
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What are our products made
of?
Ordering
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How long before I receive
my order?
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Do I have to pay for items
before I receive them?
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I don't have a checking or
savings account. Can I just send you a
money order?
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I'm Canadian, how can I pay
for my orders?
Internet
and Web Sites
-
I've lost or forgotten my
login id. How can I obtain this info?
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I've lost or forgotten my
password. How can I obtain this info?
************** Shipping
and Handling Answers *****************
BHB's Shipping and Handling
Policy
BHB's
shipping and handling rates were designed to
be as reasonable for our customers as
possible. The flat shipping and handling
rates we charge are based on the cost of
your order the destination zone. This
is highly competitive with the shipping and
handling rates charged by other retail
merchandisers.
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What is
your return policy?
Click here to find the answer
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Top
How much will my shipping and
handling costs be?
Your shipping
and handling costs are charged by "Zone",
and reflect a percentage of your order size.
"Zones" are determined by the United Parcel
Service, based on shipping from our
warehouse in California.
Determine your "zone" by looking at the
Zone Chart.
PLEASE NOTE:
Items under 1 pound may be shipped Parcel
Post First Class.
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What does BHB mean by, "May
require additional shipping and handling?
This is a
bulky or heavy item, and therefore costs
more to ship.
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Top
Can I use a Post Office Box
receive my order?
No, All
UPS & DHL shipments must have a physical
(street) address. (UPS & DHL do not deliver
to P.O. boxes.) If you're currently shipping
to a P.O. Box, please contact BHB right away
and change to a physical address.
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How long will it take my
order to arrive after leaving BHB?
We're working
on some technology to provide you with the
most exact answer to this question possible;
in the meantime, a good estimate is to
translate your Zone Number into business
days and multiply by 1.5. For example, Zone
4 usually takes six business days; Zone 2,
three business days. Remember to allow up to
2 business days for processing of your
order. Most shipments in the continental 48
states arrive within two weeks.
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How can I have an order
rush-shipped?
Rates are
higher for DHL Rush Service and all
shipments outside the continental U.S.
Therefore, we encourage customers to avoid
using rush service and have goods shipped to
a physical address, to minimize shipping and
handling costs. You should only use this
service if it is absolutely necessary that
you have your merchandise right away!
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Why are there higher shipping
and handling rates for the different zones?
All
transportation companies shipping via ground
service charge more the farther they have to
go. Expenses such as gas, labor, and so
forth add up as the miles add up. Since all
of your shipments originate in California,
shipments to the East Coast cost more than
shipments to the Midwest.
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Can I track my orders?
Yes, Once we
ship your order, you can track it quickly
and easily, right on your home computer,
from the BHB website! (Remember, allow 2
days for us to ship your order before you
try to track it.) To track your orders
online, first have your tracking
number ready, (you should have received an
email with this) just go here to the
ups.com tracking page. Enter your
tracking# and you will find all details
about the progress of your shipment.
PLEASE NOTE:
Items under 1 pound may be shipped Parcel
Post First Class. Items shipped Parcel Post
First Class cannot be tracked.
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Top
I'm Canadian, why is my
shipping and handling 45%, when Zone 8
shipping and handling is 27%?
Simple, your
45% consists of (30% Shipping and Handling,
8% Duties, and 7% GST). You're pre-paying
all your duties and taxes so, Canada Post
can ship your merchandise to your door.
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Top
Why are Alaska, Hawaii,
Puerto Rico, the Virgin Islands, and Guam
paying higher rates?
Customers in
areas outside the continental United States
pay higher shipping and handling rates
because all carriers charge higher rates to
ship to these areas.
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************* Product
and Printed Material Answers *************
What tunes do your musical
items play?
ITEM
DESC.
TUNE
30271
LOVE BOOK
AMAZING GRACE
30270
MOTHER BOOK
AVE MARIA
27266
JEWELRY BOX BRAHM'S LULLABY
31539 WATERBALL
BRAHMS' LULLABY
27266
JEWELRY BOX
BRAHMS' LULLABY
30271
LOVE BOOK
AMAZING GRACE
30270
MOTHER BOOK
AMAZING GRACE
22534
MUSICAL ROSE
FUR ELISE
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What are
our products made of?
Click here to find the answer Back to
Top
******************* Ordering
Answers ***********************
How long before I receive my
order?
BHB processes
and ships orders within 1 to 2 business days
of receipt. All orders are shipped via UPS
(estimated time for delivery is 7-10 days),
unless an alternate shipping method is
specified. If an alternate method is chosen,
delivery time will depend upon the type of
shipping service you've specified and your
location. Orders for imprinted material
(catalogs, brochures, business cards,
etc...) may require 4 to 6 weeks for
delivery.
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Do I have to pay for items
before I receive them?
Yes. To keep
our prices as low as possible, we only ship
an order when we have received full payment.
We do not offer credit except in rare cases,
and then only on a limited basis as a Super
Seller benefit to proven high volume
performers.
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I don't have a checking or
savings account. Can I just send you a money
order?
Sure! Just be
sure to write your member number on it, and
attach it to your order form. A faster,
better way is to simply send money (via
money order, or you can wire the money via
Western Union--- ask a Member Support rep
for instructions) BEFORE you're ready to
place an order. Ask that it be deposited
into your Merchandise Account. That way,
subsequent orders can be filled in
immediately on the phone or on the web
without additional payment.
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I'm Canadian, how can I pay
for my orders?
Simple. By
credit card (Visa, MasterCard, American
Express, Discover), and by Western Union.
BHB only accepts payments in US Funds.
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Internet
and Web Sites Answers
I've lost or forgotten my login id. How can
I obtain this info?
Your login id
is your email address you used when signing
up. Contact us if you are still having
any problems with this and we will be glad
to assist you.
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I've lost or forgotten my password. How can
I obtain this info?
Send us an
email with password recovery in the the
login page. Please allow up to
24 hours depending how how busy we are.
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